Case Handler FAQs
These frequently asked questions are designed to help you understand key aspects of your conveyancing transaction. If you need further assistance, our client services team is always happy to help.
1. No Move No Fee
How to Explain
Our No Move No Fee guarantee means that if your property transaction falls through for any reason before completion, you won't be charged for our legal fees. This gives you peace of mind knowing that you're protected if things don't go as planned. Please note that third-party costs such as search fees may still apply, as these are paid directly to external providers.
If Client Has Questions
If you have any further questions about our No Move No Fee policy, please don't hesitate to contact our client services team at clientservices@conveyancing-solicitor.co.uk.
2. Completion Statement
How to Explain
A completion statement is a detailed financial summary of your property transaction. It outlines all the costs involved, including our legal fees, disbursements (such as search fees and Land Registry fees), and any adjustments. For buyers, it shows the total amount needed to complete the purchase. For sellers, it shows the net proceeds from the sale after all deductions.
If Client Has Questions
If you need further clarification on any items in your completion statement, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
3. Who Received the Initial Payment
How to Explain
Just to clarify, the file opening fee was paid to Home Mover Plus Ltd, trading as Conveyancing-solicitor.co.uk. They're a specialist conveyancing quote management service who introduce and onboard clients to the firm.
They assist with explaining the process, answering initial questions, and getting everything set up smoothly. As part of the set up, clients receive discounted legal fees often significantly lower than standard rates and additional service benefits such as a fixed legal fee at no extra cost. The file opening fee forms part of the overall initial quote provided.
You should have received a separate receipt directly from Home Movers Plus Ltd for that payment. If you'd like that resent or have any questions about it, you can contact them directly at clientservices@conveyancing-solicitor.co.uk
If Client Has Questions
For a detailed breakdown of how your initial payment was allocated, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
4. Cancelling Within 14 Days
How to Explain
If you decide to cancel your instruction within 14 days of engaging our services, you are entitled to do so under the Consumer Contracts Regulations. During this cooling-off period, you can cancel without being charged for our legal fees. However, if any work has already been carried out on your behalf (such as ordering property searches), you may still be liable for those third-party costs.
If Client Has Questions
To cancel within the 14-day cooling-off period or if you have questions about the process, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
5. Cancelling After 14 Days
How to Explain
If you wish to cancel your instruction after the 14-day cooling-off period, you may do so at any time. However, please be aware that you may be charged for any work that has already been completed and any disbursements that have been incurred on your behalf. The exact charges will depend on how far your transaction has progressed.
If Client Has Questions
To discuss cancellation after the 14-day period or to understand any potential charges, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
6. Service Concerns
How to Explain
We take all service concerns seriously and are committed to resolving any issues as quickly as possible. If you are unhappy with any aspect of the service you have received, we encourage you to raise your concerns so that we can address them promptly. Our complaints procedure is designed to ensure that your feedback is heard and acted upon.
If Client Has Questions
To raise a service concern or to learn more about our complaints procedure, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
7. Updating Property Details or Quote
How to Explain
If your property details have changed (for example, the purchase price has been renegotiated, or the property tenure is different from what was originally quoted), we can update your file and provide a revised quote. It's important to let us know about any changes as soon as possible, as they may affect the overall cost of your conveyancing.
If Client Has Questions
To update your property details or request a revised quote, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
8. Associated Transactions
How to Explain
An associated transaction refers to a linked property transaction, such as when you are selling one property and buying another as part of a chain. We can handle both transactions together to ensure they are coordinated effectively. Dealing with associated transactions through the same provider can help streamline the process and reduce the risk of delays.
If Client Has Questions
To discuss associated transactions or to get a quote for linked property matters, please contact our client services team at clientservices@conveyancing-solicitor.co.uk.
Still Have Questions?
Our client services team is here to help with any questions about your conveyancing transaction.
Contact Client Services